This issue is now resolved. If your service is still affected, please contact our support department.

The issue is now resolved. We are monitoring the situation.

We have detected an issue on the Cloud Server API which results in issues in loading the panel. We are investigating the situation and further updates will be posted in this thread.

The issue has been resolved and is no longer occurring. If you are currently experiencing the problem, please contact us via a support ticket or by emailing support@arvancloud.ir.

The faulty equipment has now been completely replaced and taken offline. We have received no further reports of issues, and everything appears to be normal. We are currently monitoring the situation.

An upstream network switch involved in the IXP connection has encountered an issue. The upstream ISP is currently inspecting the unit and in the process of replacing it.

We are getting increased reports of internet packet loss in the ir-central1-c zone. Private networks are not effected.

The connectivity issue affecting our International PoPs has been resolved, and network connectivity has returned to normal. Services and traffic routed through the affected locations are operating normally. If you continue to experience any connectivity issues, please contact our Support Team for further assistance.

We are monitoring the affected International PoPs and have observed improvements in network connectivity and overall performance. Connectivity is recovering, and we are continuing to monitor the situation closely to ensure stability and full service restoration.

We have identified a connectivity issue affecting our International PoPs, which may cause intermittent network degradation and connectivity disruptions for services and traffic routed through these locations. Our teams are actively investigating the issue to identify the root cause and restore normal connectivity.