The issue has been resolved and is no longer occurring. If you are currently experiencing the problem, please contact us via a support ticket or by emailing support@arvancloud.ir.

The faulty equipment has now been completely replaced and taken offline. We have received no further reports of issues, and everything appears to be normal. We are currently monitoring the situation.

An upstream network switch involved in the IXP connection has encountered an issue. The upstream ISP is currently inspecting the unit and in the process of replacing it.

We are getting increased reports of internet packet loss in the ir-central1-c zone. Private networks are not effected.