Cloud Logs is now also fully operational. Logs of the previous 2 days are now accessible for view and query at the panel.

After the full functionality return of the last service hosted on ir-central1-b, this zone is now in fully operational. We would like to thank you for your patience and understanding.

Monitoring period complete. No other anomalies were detected. ir-central1-b Object Storage is fully operational.

Simin Object Storage sync complete. Write operations have been opened for all users. We are now monitoring the cluster for any further anomalies.

Logs, that were previously stored on our Cloud Logs, up until the incident began, are now accessible via the panel. Logs since the incident began remain stored and will be available to view and query when write operations resume on the Simin Object Storage Zone.

Read operations on the Simin Object Storage Zone have been fully enabled. Write operations remain closed until writes from the Bamdad Object Storage Zone have been synced.

Video-on-Demand (VoD) is fully operational.

Arvancloud GNU/Linux repositories and Libraries are accessible.

Managed database is operational and accessible.

Cloud Containers are accessible.

Cloud server and IaaS services APIs and panel is accessible.

Cloud server and IaaS services are now up and being watched. After final checks, APIs and panel items will be accessible.

Power to the data center has now been restored and stabilized. Our engineers, along with remote hands, are currently in the process of powering on the servers and restoring services.

Due to a power outage at HiWeb's physical data center, all servers within the Simin Zone that were hosted on the HiWeb site have been affected. This issue has occurred completely on the physical site level and is out of ArvanCloud's direct control. Our teams are following up with HiWeb for a quicker resolution of the issue but due to the nature of the problem this may take some time.

We suggest users activate their Disaster Recovery Protocol (DRP) to continue their services. All ArvanCloud Multi-Zone services remain operational. New updates will be posted on this thread.

The root cause of the issue has been identified as a cooling and power systems issue on the data center. Our data center team are actively working with remote-hand and on-site personel to address the issue.

We have detected a power and cooling anomaly on the Simin (ir-central1-b) data center. Our engineers are actively investigating the issue.